From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. Make sure the backlight on your phone is set nice and bright. Can I change to Refundable tickets after I've bought my tickets? The website only allows one invitee from a group to purchase at a time. Ticketek's Group Bookingscan help you plan your next excursion. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. What will happen if the barcode is sent to a non-smartphone? If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. Ticketek Online Terms of Use and Privacy Policy. Can I request a refund if I accidentally selected the Refundable tickets option? No, for the first release, the app will only be an iPhone app. Change My Location How can I get Ticketek to sell tickets to my event? The obstruction varies in different venues. 3 0 obj Tap "Add to Passbook" at the bottom of your mobile ticket. We sell tickets on a "next best available" seating system. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. Check your billing and account details. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. Gift Vouchers can also come in pdf format, which can be printed. No, you can continue to use your mobile ticket. These tickets are released when not required by the promoter and generally given to us to sell to the public. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. Discover New Events. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. Log into your My Ticketek account and make sure all the details are correct. Your AFL online account allows you to access all information regarding your 2023 AFL Membership. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. 13+ - Adult Ticket. How do I add my mobile tickets to the Ticket Wallet? When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. What happens if I forget my phone or my battery dies at the venue? You can access specific privacy information for Friend Spotter . By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. Enter the required information in the fields provided. Will I be required to pay to reserve a seat? When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. We recommend that you confirm with your venue whether they have an existing ticketing agreement. Invitee B starts purchasing two seats from hold. endobj However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select.,,, There are over 20 circumstances you may request a refund. Where do I redeem my Ticketek Gift Voucher? If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Tap the trash can at the top right of the event pass to shred the event pass. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. You will get an error message if you enter the Voucher ID incorrectly. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. Your barcode will be on the first page that opens (the homepage). What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Concession and junior barcodes will show up as such. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. Some pages may contain a virtual tour and a seating map for that venue. Tickets purchased to General Admission events cannot be refunded should they be lost. There are many ways you can redeem your Ticketek Gift Voucher. No, there will not be a priority system in place for AFL Members dining in 2023. What if I enter my Voucher ID incorrectly online? You are responsible for knowing the contact details of all attendees in your group. What happens if my tickets do not arrive in time? No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season My address has changed. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. Yes, it will. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website Can I use more than one Ticketek Gift Voucher in the same transaction? If you bought tickets by phone, create a My Ticketek account now at If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . Ticketek acts as agent for the Seller in the sale of all tickets. You now have the option to have your sign in details remembered for your next visit. We do not send tickets to PO Boxes or business addresses. All refunds for cancelled or rescheduled events are managed by Ticketek directly. At this time Ticketek NZ cannot post tickets overseas. Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? Refunds must be requested no more than 60 days after the event date. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. On arrival, simply present your mobile ticket for scanning to gain entry as usual. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. How do I find out the expiry date of my Ticketek Gift Voucher? Can I buy tickets from unauthorised sellers such as online auction sites like eBay? Methods of collection and/or delivery will be available when choosing your collection/delivery details. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. Sign In Join today Please note: AFL House is currently closed to the public. 1 0 obj The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. Promoters sometimes request that a number of tickets be held for promotional purposes. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Going to, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. Are Refundable tickets available through Ticketek Marketplace? If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. In providing these services, Ticketek owns and operates and (the "Site"). I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? Can I forward my Mobile Ticket to a friend? These tickets will be cancelled and reissued in the name of the new ticket owner. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Can I buy tickets if I am based overseas? If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. The transaction limit is 10 at both Marvel Stadium and the MCG. Will mobile tickets be removed from the Ticket Wallet after an event? Where can I find my AFL Membership number? Is there anything special I need to do when I get to the venue to scan my mobile? We are the ticketing sales agent selling on behalf of promoters and according to their instructions. The user will not be able to view the ticket. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Where do I select Mobile Ticket delivery? Their barcode will then be on their homepage. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. You are required to present your credit/debit card and photo I.D. Don't forget to bring your ezyTicket to the event. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. Ticketek Gift Vouchers are available to purchase online through, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. 3- 12 - Junior Ticket. How do I redeem my Ticketek Gift Voucher? Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f Their customer service to follow up and right the problems is poor. I've been invited to purchase held seats by my friend, how many seats can I purchase? You can find information on how to access your Mobile Membership through the AFL Live App here. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. Do I have to save my credit or debit card details? You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am Email us now at, To learn more about Ticketek, please go to You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. Proof of purchase may be required for any refund or exchange. <> General If you need to contact us, you can do so via or 1300 722 515. There are so many people queued up outside the MCG, waiting to get in. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. What does General Admission (GA) mean? You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. How do I access Accessible seating tickets? You will receive an Order Confirmation via email immediately. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Visit the Ticketek Groups page for more information. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. Yes, if you don't log in you will see a selection of national events. I am traveling the country and have a New Zealand address but my billing address is overseas. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. If you do not receive your club of support pack please contact the club directly. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek.
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